DSMLink user transfer

3rd Party Transfer/resale

We want to fully support all legitimate DSMLink packages in circulation, whether it was purchased directly from us, from one of our distributors, or second hand. Unfortunately, we are aware of counterfeit copies being sold on various traders. This is blatant theft and we will not support these copies in any way. They will not be eligible for upgrades nor will the buyer be given access to our user support forum (we've been told it's a rather good resource).

To protect yourself, ask the seller to contact us to arrange the ownership transfer. If the seller refuses, be suspicious. Ask why. If the seller admits it's an illegal copy, ask why he's stealing or why he feels justified selling something he did nothing to develop. Whatever you do, don't continue with the purchase. Notify us if you feel so inclined, but don't simply buy it anyway. That only encourages the activity to continue and it will strongly discourage future development efforts. Believe us, the fact that this is happening has already played a significant role in our future development plans. If you want to see more innovative products for your car, don't encourage those that are doing nothing more than copying someone else's work.

Once the seller contacts us and we verify that it's a legitimate copy, we'll gladly add your name to the user support forum. We'll also gladly provide all the standard upgrade services, including an option to change the chip defaults to better match your car. In essence, we'll fully support your new purchase. Get everything you paid for by ensuring you purchase a legitimate copy of DSMLink.

2G V1 NOTE: All of the above can be considered good advice for any third party purchase of a DSMLink package. But you are especially vulernable to fraud if you are purchasing a 2G V1 package. There are probably more counterfeit copies of this package out there now than there are legitimate pcakages. If you purchase one of these counterfeit packages, we will not be able to offer an upgrade or any support what so ever. Here are a few items to ask for from the seller. Ask for a picture of the actual package they're going to ship. Have them include a piece of paper or something in the photo with a unique number or message you gave to them so you have a little more assurance it's a picture of the package they have in hand. Check that the package includes at least an EPROM chip with a white paper label on it identifying it as a DSMLink chip and an OBDII adapter. None of our OBDII adapters have a red connector end. If you see an adapter with a red connector end, it's a counterfeit copy. As for the EPROM chip label, confirm that it includes a 4-digit serial number. Send us that serial number to get a little more information about it. For sure, an EPROM chip with a white paper label with handwritten "V1" on it is NOT ours.

Registration information (3rd party transfer/resale)

The following is provided as a resource to use while collecting information to register a copy of DSMLink. We will need to know the following:

DSMLink chip ID
New owner's full name
New owner's e-mail address
Requested user ID for the forums

The DSMLink chip ID is a four-digit number printed after the word DSMLink on the EPROM chip inside the ECU. It's also printed on the outside of the black protective box the package originally shipped in.

2G Cables - replacement/purchase

Believe it or not, your 2G DSMLink cable/adapter is the key to your DSMLink package. Do yourself a huge favor by treating it as such. Don't lose it and don't leave it lying around in your car while you're away. If you damage your adapter, we'll gladly repair, often free of charge; but the damaged adapter (at least the internals) must be returned to us first.

Because people are copying our chips, selling them, and then telling the buyers to contact us to get a replacement cable/adapter, we've had to suspend sales of the adapter entirely. This makes it very awkward for someone that has their car broken into or simply loses their cable. We can't distinguish one situation from the other on our end. We tried for awhile, but then people got wise to what we were asking for in terms of "proof" and just started faking that.

So we're left with no choice but to simply stop replacing cables. I suspect this is why other shops selling similar products had to do the same thing. You can thank anyone that you find selling copies of our stuff for the hassle.